Order Cancellation Policy

We understand that customers may sometimes need to cancel an order after placing it. This Order Cancellation Policy explains the conditions for canceling an order, how refunds are processed, and important information you should know before submitting a cancellation request.

1. Cancellation of Unfulfilled Orders

If you would like to cancel an order that has not yet been shipped, you may submit a cancellation request by contacting us through the contact information provided on our website.

If your order has not been shipped and is eligible for cancellation, you will receive a full refund of the amount you have paid. No cancellation fee will be charged for an eligible cancellation of an unfulfilled order.

To help us process your request as efficiently as possible, please contact us as soon as you decide that you would like to cancel your order.

2. Cancellation of Orders That Have Been Shipped

Once an order has already been shipped, it can no longer be canceled.

If you no longer wish to keep an order that has already been shipped, you may initiate the return process after the order has been delivered.

To request a return, please follow the return instructions provided with your package or contact our customer service team for assistance with the return process.

Please note that an order that has already entered the shipping process cannot be canceled under this Order Cancellation Policy.

3. Refund Process

Processing Time

Once we confirm that your order meets the applicable cancellation conditions, we will process your refund within 1–5 business days.

The time required for the refund to appear in your account may vary depending on your original payment method and the processing time of your payment provider or financial institution.

Refund Method

Refunds for eligible canceled orders will be issued to the original payment method used to place the order.

We do not change the original payment method for a refund unless otherwise required or permitted by applicable circumstances.

4. Contact and Assistance

If you have any questions about canceling an order, need assistance submitting a cancellation request, or have questions about the refund process, please contact our customer service team using the information below.

Email: support@pavreldova.com

Phone: +1 (314) 638-2517

Address: 23 Claire Dr, Florissant, MO 63031, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time)

We recommend contacting us as soon as possible if you wish to cancel an order, particularly before the order has been shipped.