Shipping policy

This Shipping & Delivery Policy applies to all orders placed through the Pavreldova website. Please read the following terms carefully before placing an order.

1. Order Processing Time

We process orders at our warehouse from Monday through Friday, excluding weekends and public holidays.

Orders are generally processed within 1–3 business days.

Once your order has been fully processed, it will proceed to the shipping stage.

2. Shipping Carriers

After your order has been shipped, we may use one of the following carriers for delivery:

  • DHL
  • UPS
  • USPS

We will select the most appropriate shipping carrier based on the delivery destination, logistics efficiency, and warehouse arrangements in order to help ensure that your package is delivered safely and within the expected delivery timeframe.

The specific carrier assigned to your order will be confirmed in the shipment tracking email sent after your order has been dispatched.

All orders are shipped with trackable delivery service. Once your order has been shipped, you can use the tracking number provided in your shipping confirmation email to check the delivery status of your package.

3. Estimated Delivery Time

After your order has completed processing and has been shipped, the estimated delivery time is:

5–8 business days

Actual delivery times may vary depending on circumstances such as:

  • Customs clearance procedures
  • Public holidays or periods of high shipping volume
  • Weather conditions or events beyond our reasonable control
  • Local delivery network conditions

These factors may affect the actual time required for your package to arrive.

4. Total Estimated Delivery Time

From the successful payment of your order until the delivery of your products, the estimated total delivery time is:

Approximately 6–11 business days

The estimated timeframe is calculated as follows:

  • Order processing time: 1–3 business days
  • Transit time after shipment: 5–8 business days

Please note that these timeframes are estimates rather than guaranteed delivery dates. Actual delivery may take longer due to shipping conditions, customs clearance procedures, carrier delays, or other circumstances beyond our control.

5. Shipping Destinations

At this time, we provide shipping services to:

United States

6. Shipping Fees

Shipping fees are calculated based on the total order amount as follows:

  • Orders below €88.99: an €8.99 shipping fee applies.
  • Orders of €88.99 or more: free shipping is provided.

The applicable shipping fee, if any, will be displayed during the applicable ordering or checkout process.

7. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

If you do not receive the shipping confirmation email, please check your spam or junk email folder.

You can use the tracking number provided in the email to check the current delivery status and progress of your package through the applicable carrier's tracking system.

8. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us by email within 24 hours of placing your order.

After 24 hours, your order may already have entered the processing or shipping stage. Therefore, we cannot guarantee that the shipping address can still be changed.

If an address change is requested after the order has entered processing or shipping, we will make reasonable efforts to assist where possible, but the ability to make the change will depend on the actual status of the order and the applicable carrier.

9. Failed Delivery and Delivery Exceptions

If a delivery attempt is unsuccessful, the carrier will generally take one of the following actions:

  • Attempt delivery again, usually 1–2 additional times, depending on the carrier's policies
  • Leave a delivery or pickup notice instructing the recipient to collect the package from a designated location
  • Temporarily hold the package at a local delivery facility or logistics center

If multiple delivery attempts are unsuccessful or the carrier is unable to contact the recipient, the package may be returned to the shipping warehouse.

In such circumstances:

  • If the package is returned because the customer provided an incorrect, incomplete, or undeliverable shipping address, the customer may be responsible for the cost of reshipping the order.
  • If the package is successfully returned to us, we will contact the customer to confirm how to proceed, such as arranging reshipment or issuing a refund, depending on the circumstances and status of the order.

To help avoid delivery problems, customers are strongly encouraged to provide an accurate and complete shipping address and a valid contact method when placing an order.

10. Customer Service

If you have any questions or concerns regarding your order, shipping, delivery status, tracking information, or other delivery-related matters, please contact us using the following information:

Pavreldova

Email: support@pavreldova.com

Phone: +1 (314) 638-2517

Address: 23 Claire Dr, Florissant, MO 63031, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time)

We will make reasonable efforts to respond to customer inquiries and assist with shipping or delivery issues during our business hours.