Terms of service
1. Introduction and Scope
This Terms of Service policy sets out the rules, conditions, responsibilities, and rights that apply when you use our website, mobile applications, and other platforms to browse, purchase furniture, and access related services.
At Pavreldova, we follow a customer-focused approach and are committed to providing a convenient, reliable, and thoughtful home furniture shopping experience. We understand the importance of protecting our customers' interests and aim to apply these service terms consistently throughout the shopping process.
By accessing or using our website and related services, you agree to comply with the terms described in this policy.
2. User Accounts and Website Responsibilities
User Accounts
When registering an account with us, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact information, and email address.
The information you provide may be used to verify your identity, provide personalized services, process transactions, communicate with you, and support the proper operation of your account.
You are responsible for keeping your account information and password secure. Please do not share your account credentials with other individuals or disclose your password to unauthorized persons.
Your account serves as your authorization for activities and transactions conducted through our platform. You are responsible for activities and transactions completed through your account.
If you notice an unusual login, an unauthorized transaction, or any other suspicious activity involving your account, please contact us immediately.
We will take appropriate and timely measures to help protect your account after receiving a report of suspicious or unauthorized activity. However, to the extent permitted by applicable law, we are not responsible for risks or losses resulting from the customer's own negligence, failure to protect account information, or disclosure of account credentials.
Website Responsibilities
We will make reasonable efforts to maintain the security, stability, and proper operation of our website.
However, website availability may occasionally be affected by circumstances beyond our reasonable control, including force majeure events, technical problems, system failures, maintenance, network interruptions, or other unexpected issues.
If an interruption or error occurs, we will make reasonable efforts to address the issue in a timely manner. To the extent permitted by applicable law, we are not responsible for direct or indirect losses resulting from circumstances beyond our reasonable control or from temporary website interruptions or technical errors.
3. Product Information, Inventory, and Pricing
Product Details
We make reasonable efforts to provide detailed and accurate product descriptions, product images, technical specifications, and other relevant information for the furniture products available through our website.
However, errors or inaccuracies may occasionally occur. Product images may also vary slightly from the actual product due to screen settings, lighting conditions, photography, or other factors.
If you discover that product information appears to be inaccurate or inconsistent, please contact us promptly so that we can review the information and take appropriate action where necessary.
Real-Time Inventory
Product availability and inventory levels may change quickly.
If a product becomes unavailable or sells out after you have placed an order, we will contact you as soon as reasonably possible and provide an appropriate alternative option or a full refund.
Prices and Price Adjustments
Product prices may change due to market conditions, promotional activities, or other business factors.
The price confirmed at the time you place and complete your order will be the applicable order price.
However, we reserve the right to correct pricing errors before an order is shipped. If a pricing error is identified before shipment, we will contact you regarding the applicable correction and available options.
4. Orders and Payments
Order Confirmation
After you place an order through our website, you will receive an order confirmation email containing relevant order details.
An order will be considered valid after the order has been accepted by us.
Receiving an order confirmation email does not by itself change our right to review or address pricing, inventory, payment, or other order-related errors before shipment where permitted under these Terms of Service and applicable law.
Payment Methods
We provide secure payment methods to facilitate purchases through our website.
If you experience a problem while making a payment or completing the checkout process, please contact our customer service team for assistance.
For additional information about payment methods and transaction security, please refer to our Payment Policy.
5. Shipping and Transportation Details
Order Processing Time
Orders are generally processed within 1–3 business days.
Shipping Area
We currently ship products within the United States.
Shipping Time
After an order has been shipped, the estimated transportation time is 5–8 business days.
Actual delivery times may vary depending on external circumstances and conditions affecting transportation and delivery.
Shipping Fees
Orders with a total order value of $88.99 or more qualify for free shipping.
For orders with a total order value below $88.99, a shipping fee of €8.99 applies.
Taxes and Duties
All product prices include applicable customs duties, and customers will not be required to pay additional customs duties.
For additional information regarding shipping arrangements, processing times, delivery times, shipping charges, and related matters, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
Before an order has been shipped, you have the right to cancel the order at any time without incurring a cancellation fee.
To request a cancellation, please contact our customer service team by email and provide your order number and the reason for cancellation.
After we confirm that the order has not yet been shipped, we will process the refund within 1–5 business days.
The refund will be issued to the original payment account used for the purchase.
Cancellation After Shipment
Once an order has been shipped, it cannot be directly canceled.
After shipment, you may choose one of the following options, depending on the circumstances:
Refusing Delivery
You may contact the transportation or delivery company and request to refuse delivery of the package.
After we receive the returned product, we will process the refund within 1–5 business days.
The refund will be issued to the original payment account used for the purchase.
Returning the Product
If the package has already been successfully delivered, you may request a return and refund in accordance with our applicable return policy.
After we receive and confirm that the returned product is in good condition and meets the applicable return requirements, we will process the refund within 1–5 business days.
The refund will be issued to the original payment account used for the purchase.
For additional information, please refer to our Order Cancellation Policy and Refund, Return & Exchange Policy.
7. Returns and Refunds
Return and Exchange Conditions
You have the right to request a return or exchange within 30 days of receiving the product.
The product must remain unused and must be returned with the original packaging, product labels, and proof of purchase.
Additional conditions may apply according to our Refund, Return & Exchange Policy.
Return and Exchange Process
To request a return or exchange, please contact our customer service team by email and provide information about the product you wish to return or exchange and the reason for the request.
Our customer service team will provide instructions and guide you through the applicable return or exchange process.
Processing Time
We generally process refunds within 1–5 business days after receiving and confirming the returned package.
Refunds will be issued to the original payment account used for the purchase.
If an exchange request is approved, we will arrange shipment of the replacement product after confirmation.
For complete information regarding return conditions, refund procedures, exchange requirements, and return shipping costs, please refer to our Refund, Return & Exchange Policy.
8. Privacy and Data Protection
We collect only the personal information reasonably necessary to provide our services, process transactions, fulfill orders, communicate with customers, and operate our website.
We use reasonable security measures, including encryption and access controls, to help protect personal information.
Except where disclosure is required by law or otherwise permitted under applicable legal requirements, we will not disclose your personal information to third parties without your consent where consent is legally required.
For complete information about how we collect, use, store, protect, and share personal information, please review our Privacy Policy.
9. Dispute Resolution and Applicable Law
If a dispute arises between you and Pavreldova in connection with our website, products, services, orders, or these Terms of Service, we will first seek to resolve the matter through friendly communication and good-faith negotiation.
If the dispute cannot be resolved through consultation, it may be submitted to a court of competent jurisdiction for resolution.
Nothing in these Terms of Service is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.
10. Changes to These Terms of Service
We reserve the right to modify or update these Terms of Service when necessary.
Any changes will be published on our website.
The updated version will become effective as stated on the website or in the updated policy.
Your continued use of our website and services after the updated terms have been published constitutes your acceptance of the updated terms, to the extent permitted by applicable law.
We recommend reviewing this policy periodically so that you remain informed about the terms applicable to your use of our website and services.
11. Limitation of Liability
To the extent permitted by applicable law, we are not liable for indirect losses, loss of data, loss of profits, or other consequential losses arising from your use of, or inability to use, our website or services.
Your use of our website and services is at your own risk.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
12. Intellectual Property
All content displayed on our website, including but not limited to text, product images, photographs, icons, graphics, designs, layouts, and other website materials, is protected by applicable intellectual property laws.
Unless expressly authorized by Pavreldova or permitted by applicable law, no person may copy, reproduce, modify, distribute, publish, transmit, display, create derivative works from, or use our website content for commercial purposes.
Unauthorized use of website content may violate applicable intellectual property rights and other laws.
13. Contact Us
If you have questions about these Terms of Service, our products, orders, payments, shipping, cancellations, returns, refunds, exchanges, or other services, please contact us using the information below.
Pavreldova
Email: support@pavreldova.com
Phone: +1 (314) 638-2517
Address: 23 Claire Dr, Florissant, MO 63031, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time)
We will make reasonable efforts to respond to customer inquiries and provide assistance during our business hours.