Refund policy
This Refund, Return & Exchange Policy applies to all products purchased through the Pavreldova website. Please read the following terms carefully before placing an order. This policy explains our order cancellation, return, exchange, refund, product defect, and incorrect-order procedures.
1. Order Cancellation Before Shipment
If an order has not yet been shipped, the customer may request to cancel the order.
Once the cancellation has been reviewed and confirmed, we will issue a full refund for the canceled order.
The refund will be issued to the original payment method used to complete the purchase. The time required for the refunded amount to appear in the customer's account may vary depending on the processing time of the applicable bank, credit card company, payment provider, or other financial institution.
2. Statutory Right of Withdrawal – 14-Day Right to Return Without Giving a Reason
Under applicable consumer protection laws, consumers in certain jurisdictions, including consumers to whom applicable European Union consumer protection regulations apply, may have a statutory right of withdrawal.
Where this statutory right applies, the consumer may decide to withdraw from the purchase contract and request a return within 14 days from the date the goods are received. The consumer does not need to provide a reason for exercising this statutory right and does not need to obtain our prior approval before deciding to exercise the right.
If a consumer wishes to exercise the statutory right of withdrawal, the consumer must send us a clear statement of the decision to withdraw within the applicable 14-day period by email or another valid contact method.
The withdrawal request should include the following information:
Order number.
Consumer's full name.
Contact information.
Information identifying the product or products to be returned.
A clear statement indicating that the consumer wishes to exercise the statutory right of withdrawal.
After sending a valid withdrawal notice, the consumer must return the goods within 14 days after communicating the decision to withdraw.
Requirements for Returns Under the Statutory Right of Withdrawal
When exercising a statutory right of withdrawal, the product should remain in good condition. The consumer may handle and inspect the product only to the extent necessary to establish the nature, characteristics, and functionality of the goods.
The product should not have obvious signs of use, stains, damage caused by the consumer, or other conditions that may affect its ability to be resold.
We recommend keeping and using the original packaging when returning the product so that the furniture can be adequately protected during transportation.
All accessories, instruction manuals, warranty documents, product labels, and other items supplied with the product should be returned together with the product.
If the value of the product has been reduced because the consumer handled or used the product beyond what is necessary to determine its nature, characteristics, and functionality, we may adjust the refund amount accordingly to the extent permitted by applicable law.
3. 30-Day Return and Exchange Service
In addition to any statutory 14-day right of withdrawal that may apply under applicable law, Pavreldova provides a 30-day return and exchange service.
Customers may submit a return or exchange request within 30 days after receiving their product.
To request a return or exchange, customers must contact us by email and provide the following information:
Order number.
Product information.
Reason for the requested return or exchange.
Necessary product photographs or other supporting documentation, where applicable.
All requests submitted under our 30-day return and exchange service are subject to review and confirmation by our customer service team.
4. Product Defects or Incorrect Orders
If a customer receives a home furniture product with a quality issue or an order error, the customer may contact us to request an appropriate resolution.
Examples of product quality issues may include:
Cracks in wooden parts of the furniture.
A manufacturing defect that affects the normal use of the product.
Receiving the wrong model, color, or size.
Depending on the specific circumstances, the customer may request one of the following resolutions:
A full refund.
A replacement with the correct product at no additional product or replacement cost.
For returns resulting from a product quality issue or an error in the order, Pavreldova will be responsible for the applicable return transportation costs.
5. Return and Exchange Requirements
All products returned to Pavreldova should meet the following requirements:
The product should remain in good condition.
The product should not have obvious signs of use beyond normal inspection of the product.
The product should not have stains, damage caused by the customer, or other conditions that affect its ability to be resold.
Product labels must remain intact and must not have been removed or damaged.
All accessories, instruction manuals, warranty documents, and other related items supplied with the product must be returned in full.
Customers are advised to keep the original product packaging. If the original packaging is no longer available, the customer is responsible for ensuring that the product is adequately protected during transportation to help prevent damage during the return shipment.
6. How to Request a Refund or Exchange
Step 1: Submit a Request
Customers should contact us by email to submit a refund, return, or exchange request.
The request should include:
Order number.
Detailed product information.
The reason for the request, such as dissatisfaction with the design, the product not matching the customer's interior style, a quality issue, or another applicable reason.
Necessary photographs or other supporting documentation.
Providing complete and accurate information may help our customer service team process the request more efficiently.
Step 2: Order and Product Review
After receiving the request, our customer service team will review the information provided.
The review may include:
Verifying the order and purchase information.
Checking whether the purchase date falls within the applicable return, exchange, or withdrawal period.
Checking whether the condition of the product meets the applicable return requirements.
Evaluating whether the product has an actual defect or whether an incorrect product was supplied.
After the review has been completed, we will notify the customer of the processing result by email or telephone.
Step 3: Return the Product After Approval
If a return request meets the applicable requirements and is approved, we will provide the appropriate return address by email.
Because return locations may vary depending on the product category and applicable warehouse, customers should not send a product back without first receiving return instructions and confirmation from our customer service team.
When returning a product, please make sure to:
Use appropriate protective packaging materials to help prevent additional damage during transportation.
Include the necessary return or exchange information, including the order number, product details, and reason for the request.
Use a trackable shipping method so that the return shipment can be tracked during transportation.
If a return label is included with the product packaging, customers should use that label whenever possible to complete the return process.
If the return label has been lost or cannot be used, please contact our customer service team for assistance before sending the product back.
7. Refund Processing
After we receive the returned product, we will inspect its condition.
Once we confirm that the returned product meets the applicable refund requirements, the refund will be processed using the original payment method used by the customer to make the purchase.
The refund process is subject to the applicable terms and conditions described in this policy and any mandatory rights provided under applicable consumer protection laws.
8. Refund Method and Processing Time
Refund Processing Time
Refunds are generally processed within 1–5 business days after we receive and confirm the returned product and determine that it meets the applicable refund requirements.
The actual time for the refunded funds to appear in the customer's account may vary depending on the customer's bank, credit card company, payment service provider, or other financial institution.
Refund Method
Refunds will be issued to the original payment method used to purchase the product. Returning the refund to the original payment method helps maintain transaction security and allows the payment to remain associated with the original purchase.
9. Return Shipping Cost Policy
Customer-Requested Returns
If the reason for a return includes, but is not limited to:
The customer does not like the product.
The product design does not meet the customer's expectations.
The product does not match the customer's interior design or decorating style.
The customer purchased the wrong product.
The customer is generally responsible for the return shipping or transportation costs in these circumstances.
We do not charge an additional return processing fee.
Merchant Error or Product Defect
If:
We send the wrong product.
The product has a manufacturing defect.
The product is damaged during transportation.
Pavreldova will be responsible for the applicable return transportation costs.
Depending on the specific circumstances and the outcome of the review, we may provide:
A full refund.
A free replacement or exchange.
Damage Caused by the Customer
If a product is damaged because of improper use, incorrect installation, unauthorized modification, or other damage caused by the customer, and the product can no longer be restored to a resalable condition, we may be unable to provide a refund or exchange.
10. Contact Us
If you have any questions or concerns regarding refunds, returns, exchanges, order cancellations, product defects, or incorrect orders, please contact our customer service team using the information below.
Email: support@pavreldova.com
Phone: +1 (314) 638-2517
Address: 23 Claire Dr, Florissant, MO 63031, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time)
Our customer service team will review your request and provide assistance according to the terms of this policy and applicable consumer protection requirements.